Agreements and individual items on those agreements can be cancelled. For cancelling individual items see How to: Cancel an Item.

You can schedule a cancellation in advance and cancel at a later date, or you can terminate an agreement straight away; both of these are done from the Agreements screen.

To schedule a cancellation

An agreement will be cancelled when all of the items on it are cancelled. You can use the Add All option to select all agreement items for cancellation instantly which will schedule the whole agreement for cancellation. For more info see How To: Cancel an Item.

To terminate straight away

1. Load the Agreement that you want to cancel on the Agreements screen.
2. Click on the Options menu and then select Terminate Contract.
3. You will be prompted to confirm that you want to terminate the agreement and to confirm you understand the process is irreversible.
4. Once confirmed, you will need to select a termination date and click Ok. The termination will be performed immediately but the date you select is used for historical purposes.
5. You will be taken to the Old Business screen with the contract that you just terminated on screen, all of the items will also be displayed.