Agreements can go through four life cycles, New Business, Pending, Live and Old Business.

 

Agreement Lifecycle

The diagram above shows the life cycle of and actions required to move an agreement through each different cycles in Service Manager. Use the table below to view detailed operations for each cycle.

To	See
Add a New Business agreement	How to: Add a New Business Agreement
Move an agreement from New Business to Pending	How to: Move New Business Into Pending
Complete a Pending agreement	How to: Make an Agreement Live
Cancel an agreement, and move to Old Business	How to: Cancel an Agreement