Delivery Events are used to add services for your customers outside the normal schedule. You can use them to schedule installations. collections, one-off items and revists.
For example you may want to schedule the installation of a towel cabinet before the agreement starts, or arrange a revist to a site beacuse you were any able to access an area on the scheduled service.
The table below lists the dfifferent event types:
| Event | Description | |
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Installations | Items that require installation or fitting, added from the Pending or Site Delivery screens. |
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Collections | Items that require collecting, added from the Pending Cancellations screen or directly from the Cancellation Wizard. |
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One offs | Any additional items that need to be added to a service, added from the Site Delivery screen. |
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Revisits | Revists can be for individal items or a whole site. Added from the Site Delivery or Manifest screens. |
From the table below pick which option you require to follow a detailed walkthrough.
| To | See |
| Add an installation for an item | How to: Add an Installation |
| Add a collection for a cancellation | How to: Add a Collection |
| Add a one-off item for a site | How to: Add a One-Off for a site |
| Add an event to resolve an issue | How to: Add Resolution Events for Issues |
| Add a revisit for a site | |
| Add a revisit for an item | How to: Add an Item Revisit |
| Reschedule a delivery event | How to: Reschedule Delivery Events |
| Delete a delivery event | How to: Delete Delivery Events |
| Change the name of the event on customer receipts | How to: Rename event types |